ZOPNOTE
ZOPNOTE
SHIPPED & LIVE
Helping kirana stores receive credit payments consistently
Helping kirana stores receive credit payments consistently
Helping kirana stores receive credit payments consistently
I led the conceptualization and design of the Smart Reminders feature, driving the user interface and user experience for the mobile app. My responsibilities included crafting intuitive workflows and user research to align with merchant needs.
I led the conceptualization and design of the Smart Reminders feature, driving the user interface and user experience for the mobile app. My responsibilities included crafting intuitive workflows and user research to align with merchant needs.
I led the conceptualization and design of the Smart Reminders feature, driving the user interface and user experience for the mobile app. My responsibilities included crafting intuitive workflows and user research to align with merchant needs.
ROLE
ROLE
UX Design Engineer (Founding Designer)
UX Design Engineer (Founding Designer)
COLLABORATORS
COLLABORATORS
Rajesh (Co-Founder), Avinash (Front-end Engineer), Junaid (Dev-Ops)
Rajesh (Co-Founder), Avinash (Front-end Engineer), Junaid (Dev-Ops)
DURATION
DURATION
2.5 Week Sprint
2.5 Week Sprint
BUSINESS MODEL
BUSINESS MODEL
B2B2C
B2B2C
INDUSTRY
INDUSTRY
Fin-Tech
Fin-Tech
About Zopnote
About Zopnote
About Zopnote
A hyperlocal commerce platform designed to streamline operations for neighborhood service providers, such as newspaper vendors, milk suppliers, grocery stores, and laundry services. It offers merchants tools for order management, accurate billing, and efficient payment collection, while customers benefit from easy service discovery and convenient online payments.
A hyperlocal commerce platform designed to streamline operations for neighborhood service providers, such as newspaper vendors, milk suppliers, grocery stores, and laundry services. It offers merchants tools for order management, accurate billing, and efficient payment collection, while customers benefit from easy service discovery and convenient online payments.
Problem
Problem
Problem
Kirana stores often face problems with inconsistent customer payments. Without a set credit allowance for customers, managing credit becomes difficult and affects the store's finances.
Kirana stores often face problems with inconsistent customer payments. Without a set credit allowance for customers, managing credit becomes difficult and affects the store's finances.
For Who?
For Who?
For Who?
Kirana store owners
Approximately 4 out of 10 kirana stores pay their suppliers out of their own pocket due to delayed customer payments.
Approximately 4 out of 10 kirana stores pay their suppliers out of their own pocket due to delayed customer payments.
But Why?
But Why?
But Why?
Delayed customer payments create a chain reaction for Kirana store owners. They struggle to restock goods on time, leading to a drop in sales, while still facing pressure to pay their suppliers. As a result, store owners often have to cover supplier payments from their own pockets, adding financial stress until customers settle their dues.
Delayed customer payments create a chain reaction for Kirana store owners. They struggle to restock goods on time, leading to a drop in sales, while still facing pressure to pay their suppliers. As a result, store owners often have to cover supplier payments from their own pockets, adding financial stress until customers settle their dues.
Research
Research
Research
In order to understand kirana store owners and their pain points, we conducted primary research by interviewing 10 store owners and sent a feedback form to all our users (500+, at the time)
In order to understand kirana store owners and their pain points, we conducted primary research by interviewing 10 store owners and sent a feedback form to all our users (500+, at the time)
In order to understand kirana store owners and their pain points, we conducted primary research by interviewing 10 store owners and sent a feedback form to all our users (500+, at the time)
Pain-points
Pain-points
Anxious financial stability of the business - 7 out of 10 mentioned this.
Anxious financial stability of the business - 7 out of 10 mentioned this.
Pressure to clear dues from suppliers - 9 out of 10 mentioned this.
Pressure to clear dues from suppliers - 9 out of 10 mentioned this.
Delayed restocking - 6 out of 10 mentioned this.
Delayed restocking - 6 out of 10 mentioned this.
Drop in sales - 4 out of 10 mentioned this.
Drop in sales - 4 out of 10 mentioned this.
Current Scenario
Current Scenario
Current Scenario
How do kirana store owners receive orders today?
How do kirana store owners receive orders today?
How do kirana store owners receive orders today?
In today's landscape, merchants receive their orders through two ways—Whatsapp Messaging and Zopnote for merchants app.
In today's landscape, merchants receive their orders through two ways—Whatsapp Messaging and Zopnote for merchants app.
In today's landscape, merchants receive their orders through two ways—Whatsapp Messaging and Zopnote for merchants app.
Example of a WhatsApp™ order.
Example of a WhatsApp™ order.
Example of how an order placed through the Zopnote™ customer app is received by the merchant.
Example of how an order placed through the Zopnote™ customer app is received by the merchant.
How Might We
How Might We
How Might We
Help kirana store owners ensure consistent customer payments by simplifying credit management?
Help kirana store owners ensure consistent customer payments by simplifying credit management?
Solution
Solution
Solution
Smart Reminders
Smart Reminders
Smart Reminders
Smart Reminders helps Kirana store owners manage credit by setting limits and automatically notifying customers when dues exceed the set amount or time.
Smart Reminders helps Kirana store owners manage credit by setting limits and automatically notifying customers when dues exceed the set amount or time.
Smart Reminders helps Kirana store owners manage credit by setting limits and automatically notifying customers when dues exceed the set amount or time.
Case 1 : Credit Amount Threshold Crossed
Case 2 : Credit Period Threshold Crossed
Adding friction in merchant app
Adding friction in merchant app
In both Manual & Customer placed orders
In both Manual & Customer placed orders
Example of Manual Order
Example of Customer Placed Order
Adding friction in customer app
Adding friction in customer app
While placing new orders
While placing new orders
Adding friction in merchant app
In both Manual & Customer placed orders
Example of Manual Order
Example of Customer Placed Order
Adding friction in customer app
While placing new orders
Notifying customers about the new credit policy
Notifying customers about the new credit policy
and timely reminders to encourage consistent payments
and timely reminders to encourage consistent payments
Notifying customers about the new credit policy
and timley reminders to encourage consistent payments
Helping merchants adopt the feature easily
Helping merchants adopt the feature easily
Helping merchants adopt the feature easily
Impact
Impact
Impact
Consistent payment cycles increased by 80%.
Consistent payment cycles increased by 80%.
Kirana store owners were able to pay their suppliers prior to due and restock early.
Kirana store owners were able to pay their suppliers prior to due and restock early.
Other Projects
Other Projects
Other Projects
Customer
Business
Helping parents find the right daycare
Service Design
Academic Project
KidKare.com simplifies finding the perfect daycare. Explore nearby options, compare fees and programs, read authorised reviews, and schedule visits—all in one place.
Contact
Contact
Contact
navneetr.work@gmail.com
navneetr.work@gmail.com
navneetr.work@gmail.com
+91 9072155516
+91 9072155516
+91 9072155516
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